Before reading the full policy, here is a plain-English overview of the six most important privacy commitments gbwon makes to every registered member.
As a gbwon member, you hold meaningful rights over your personal data. Here is what you can request at any time by contacting our support team.
Request a copy of all personal data we hold about you, including the categories of data and how it is used.
Request correction of inaccurate or incomplete personal data held in your account at any time.
Request deletion of your personal data, subject to our legal retention obligations and AML compliance requirements.
Request that we restrict processing of your data in certain circumstances while a query or complaint is being resolved.
Request a structured, machine-readable copy of the data you have provided to us, for transfer to another service.
Object to certain types of data processing, including automated profiling or processing based on our legitimate interests.
Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with gbwon's data protection contact or with a relevant supervisory authority if you believe your rights have been violated.
This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") sets out the basis on which gbwon (hereinafter referred to as "gbwon", "we", "us", or "the Platform") collects, processes, stores, and discloses personal data relating to individuals (hereinafter referred to as "you", "the User", "the Member", or "the Data Subject") who access or use the services available at gbwon.cam.
gbwon is committed to protecting the privacy and personal data of every member of our platform. We recognise that Malaysian players entrust us with sensitive information — including financial data, identity documents, and account activity — and we take that responsibility seriously.
By accessing the Platform, creating a registered account, or using any of our services, you acknowledge that you have read, understood, and consented to the collection and use of your personal data as described in this Policy. If you do not agree to this Policy, you must discontinue use of the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
gbwon collects the following categories of personal data from members and, where applicable, from visitors to the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / Passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Account management, support communications, regulatory notifications |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, GrabPay, Boost), FPX transaction references, deposit and withdrawal history | Payment processing, fraud prevention, AML compliance |
| Identity Documents | Scanned or photographed copies of MyKad, Driver's License, Passport; selfie images; proof of address documents | KYC verification, responsible gambling age checks |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Platform security, fraud detection, account protection |
| Usage Data | Games played, bets placed (including Liga Super Malaysia, EPL markets), deposit frequency, session behaviour | Responsible gambling monitoring, personalisation, analytics |
| Communications Data | Live chat transcripts, WhatsApp message logs, email correspondence with support | Customer service records, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in or opt-out status for promotional communications | Managing marketing consent; ensuring we communicate appropriately |
We do not intentionally collect special categories of personal data (such as health data, religious beliefs, or biometric data beyond facial verification for KYC purposes) unless strictly required by applicable law or regulatory obligation.
gbwon collects personal data through the following channels and mechanisms:
gbwon processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:
gbwon uses the personal data we collect for the following specific and limited purposes:
gbwon does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share personal data only in the limited and specific circumstances described below:
All third parties with whom gbwon shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with our written instructions and applicable data protection laws.
gbwon uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how the Platform is used.
We use the following categories of cookies:
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or access certain features.
gbwon implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While we apply rigorous security measures, no online platform can guarantee absolute security. You also play an important role in protecting your account by maintaining strong, unique passwords and enabling two-factor authentication.
gbwon retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention principles apply:
Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.
gbwon operates as an international online gaming platform. In the course of delivering our services, personal data may be transferred to, stored in, or processed in countries outside of Malaysia, including countries where our third-party service providers — such as cloud infrastructure providers, identity verification partners, and fraud detection platforms — are based.
Where personal data is transferred internationally, gbwon ensures that appropriate safeguards are in place to protect your data, including:
By using the Platform, you acknowledge and consent to the international transfer of your personal data where necessary for the provision of our services, subject to the safeguards described in this clause.
The Platform is strictly intended for adults aged 21 and above. gbwon does not knowingly collect personal data from, or permit account registration by, any person below the age of 21.
If gbwon becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the originating payment method, net of any processing costs, and the matter may be reported to relevant authorities.
As a Data Subject, you have the rights described in the "Your Data Rights" section above. To exercise any of these rights, please contact gbwon's support team using the details provided in Clause 15 of this Policy.
When submitting a data rights request, please provide:
gbwon will acknowledge your request within five (5) business days and will respond substantively within 30 calendar days of receipt. Where a request is particularly complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.
We reserve the right to verify your identity before processing any data rights request, to ensure that personal data is not disclosed to or deleted at the request of an unauthorised third party.
Where a data rights request cannot be fulfilled — for example, where legal retention obligations prevent deletion — we will provide a clear explanation of the legal basis for our refusal.
gbwon reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform functionality. The updated effective date will be clearly indicated at the top of this document whenever a material change is made.
Where changes are material — particularly where they expand the scope of data collection, introduce new third-party data sharing arrangements, or affect your rights — gbwon will provide advance notice by publishing a notice on the Platform and, where appropriate, by sending a notification to your registered email address.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree to a revised Policy, you should discontinue use of the Platform and request account closure.
We recommend that all Members review this Policy periodically to remain informed of how gbwon handles their personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gbwon processes your personal data, please reach out to us using the following contact details:
For formal data rights requests (access, erasure, portability, etc.), please contact us via email or live chat and include the subject line "Data Rights Request – [Your Username]" to help us direct your request to the appropriate team promptly.
Our support team is available around the clock in English, Bahasa Melayu, and Mandarin. Reach us via live chat or browse our FAQ for quick answers.
For players aged 21 and above only. Play responsibly.